Store Policies

Purchase Policy:
The Pop Shop will only accept major credit cards (Mastercard, Visa, and Discover) No cash, checks or money orders.

 

Customer Support:
All customer questions are to be submitted via our online help-desk or calling 313-925-1600. Customers will be contacted via email or telephone within 24 hours or the next business day.

 

Pop Shop Return Policy:
The Faygo Pop Shop will accept returns of garments only within 30 days of customer receiving order. Returns must be unworn, unwashed or defective items only. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped
pre-paid, preferably United Parcel Service(UPS).

Refund will be credited to the credit card used in original purchase (less the initial shipping charges). Refunds will be processed within one week of receiving an authorized return.

All Beverage, DVD and Faygo Cook Book sales are final unless the return is a result of The Pop Shops error or damaged merchandise.

The Faygo Pop Shop is not responsible for misuse, mishandling or any other actions or inactions attributable to the purchaser and or carrier (United States Postal Service, UPS etc).

 

How to return merchandise:
Prior to returning merchandise to the Faygo Pop Shop, customers must obtain an RGA Number (Return Goods Authorization). To obtain your RGA number, call customer service 1-313-925-1600. Your RGA number will be emailed to you. Include the RGA printout when shipping the merchandise back to the Faygo Pop Shop to insure your return will be accepted.

 

Shipping:
The Pop Shop retains the rights to adjust incorrect shipping calculation costs due to any internet or server failures or miscalculations, and will contact customers by email or phone if this occurs to provide the accurate costs.

All non-beverage purchases will be shipped via ground transportation and should arrive within 7 to 10 days upon confirmation of order.

All Beverage orders are shipped via ground transportation and will be shipped within 4 to 6 weeks upon confirmation of order.

We cannot deliver to PO Boxes, APO Military addresses or outside of the USA.